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The "quality" policy we have pursued for the past several years is part
of a long term strategy :
the permanent quest to satisfy our clients, to make our personnel pleased
and to increase the company's value for the shareholders.
This strategy is supported by :
- operational organizations dedicated by markets in order to be closer
to their specificities and more client listening
- one technical department to capitalize breakthroughs and processes for the benefit of all
- one financial department to ease durable development of each market
- one human resources department to have consistence in managing human resources and to maintain a company spirit
- one quality department to monitor the quality management system
I commit SAINT GOBAIN SULLY into a continuous improvement way through
forecast (budget), strategic plans and total quality plan (PAQT) by :
- identifying clients, personnel and shareholders need changes
- deciding actions to comply with new requirements
- giving necessary resources
- checking efficiency of such actions through indicators.
J. CHAUMETTE
President
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